FAQ

If you have forgotten your login details please click the "Forgot Password". This can be found and is available on our desktop version of Predixs.

Navigate to the login page and directly to the right of the login button you will see “Forgot Password”.

In order to verify your account you will need to send us various document that confirm your identity.

What we require will depend on the type and level of account you hold with us. For basic verification you are able to upload documents directly through the site.

Once logged in click the "Account Options" dropdown followed by "Upload Docs", then follow the on screen instructions.

To make a deposit into your Predixs account you need to be logged in, then click the "Account Options" dropdown followed by "Deposits".

Please see "Deposits & Withdrawals" below or visit our On/OffRamp Policies for more information.

Predixs accepts all major Cryptocurrencies and looks to add credit and debit cards as well as electronic bank transfers in the near future.

Predixs currently accepts ETH, USDT, PEPE, SOL, BTC, SHIB, DOGE, USDC, XRP, ADA as forms of deposit.

The clearance time of a withdrawal made from your Predixs account will vary depending on KYC Documentation. Once your account is verified, all withdrawal requests are accepted 24hrs a day and are processed Monday through Friday 8:00 am to 1:00 pm, usually within 24 hours of being requested but could be delayed due to high volume.

Please see "Deposits & Withdrawals" below or visit our On/OffRamp Policies for more information.

All of our Customer Service staff receive awareness training on responsible gambling issues and are available to talk to you about any concerns you may have.

We provide customers with a range of options to help them manage their gambling activity, these include:
— Information on Keeping Control
— Deposit Limits
— Time-Out
— Self-Exclusion

If you wish to learn more or if you are concerned that gambling may have taken over your (or someone else’s) life please refer to our dedicated Responsible Gambling section.